Shipping Policy

We proudly offer FREE shipping for orders over $40 to the USA, UK, Canada, and the EU via registered post! Please note that we require 1 to 4 working days on average to process your order before dispatching it. Rest assured, we are doing everything possible to get your order to you as soon as possible! Once your order is dispatched, the estimated delivery time is around 1 to 12 business days, depending on your country or region. Shipping days do not include weekends or public holidays.

Due to the nature of the shipping business, delays are sometimes inevitable, all our shipping times are, therefore, guidelines only, and specific delivery dates are not guaranteed.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. If you ordered more than one item on a single order and received only a part of your item, don’t worry; you will receive your other items shortly after.

Tracking your order:
You will receive a confirmation email and/or text message if you provide a mobile phone number containing an Order ID and a link to follow the journey of your package. You can visit our Tracking Page or click the button below to track your package. If you are unsure of your Tracking ID, please log in to the My Account section and browse your Orders. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

Returns:
Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have further questions on how to do this, don’t hesitate to contact our customer support team.

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A note to our visitors

This website has updated its privacy policy in compliance with changes to European Union data protection law, for all members globally. We’ve also updated our Privacy Policy to give you more information about your rights and responsibilities with respect to your privacy and personal information. Please read this to review the updates about which cookies we use and what information we collect on our site. By continuing to use this site, you are agreeing to our updated privacy policy.